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Irrevo Best Practices

Goal-setting for a knowledge program

Every team needs to know what success looks like. A successful project is evaluated in two ways:

Defining a project's success by the execution 

The first is on how well the project is managed by the executive sponsor and the project lead. There are many aspects to be considered when reflecting on the effort as a whole. The following questions are helpful to evaluate success of the project:

  • Does it compete on time and within projected budget?

  • Did the project leaders provide frequent communications at the appropriate level of detail?

  • Did project leaders project a sense of organized chaos or was there a sense of more profound chaos and stress?

  • Is all the targeted content completed as per the plan?

  • Does the content meet promised quality standards?

  • Do end users give positive feedback to the manner in which the project was handled?

  • Was the vision of the executive sponsor met?

Defining a program's success by evaluating the impact on key areas of business

The second element of the evaluation is much more difficult. Evaluating the success of a content migration project is difficult to do without considering the impact it will have on four key areas of the business. These key areas include: customer satisfaction, financial performance, business processes, and organizational health. Apply a balanced-scorecard approach to build the dashboards used to monitor the effects over time. Use these dashboards to watch for trends that move in the correct direction to serve as indicators that the project has proven successful.