Skip to main content
Irrevo Best Practices

Assessing knowledge and customer experience

Most successful content migration efforts begin with a current state assessment of an organization’s knowledge and its overall customer experience. Capturing the current state serves as a baseline to monitor the project’s success throughout the migration. This information also helps to define the project scope and priorities.

Understanding the current state of your knowledge ecosystem is best done by an experienced knowledge strategist with holistic customer experience expertise. This person facilitates capturing the information needed to understand the structure, policies, and operations. By identifying this information, the knowledge strategist can then formulate and recommend solutions needed to achieve the project’s objectives.